Service & Installation

Broadband Network Troubleshooting NE3

The law (TKG, §58) requires all network operators to immediately resolve faults in communication channels. This requirement is subject to clear time limits and stipulates specific liabilities for failure to comply. 

To ensure the availability of your networks, we are available to you around the clock (24/7/365). The terms and conditions for on-call and troubleshooting services are agreed upon and contractually regulated based on the security requirements of the various network levels. Our on-call teams can be reached via central emergency numbers, and team sizes are scalable. 

Well-coordinated processes between the technical field and office staff, as well as digitized workflows, enable flexible resource allocation in the event of new faults, ensuring that operations are quickly restored.

Fault Resolution for End Customers NE3|NE4

Our technicians are available 365 days a year and are on the road to resolve network outages so that customers can continue to use their digital services. Our goal is to ensure that your communications network remains continuously operational and guarantees seamless communication. 

Broadband Connection Installation

Broadband networks are our specialty. We are passionate about high-performance, high-speed broadband networks based on optical cables. We’re happy to connect you to the Internet using this technology or via dark fiber. We handle installations for residential customers, businesses, and even small data centers.

Our 30 years of experience in fiber-optic and broadband technology speak for themselves. From cable pulling and blown-pair technology to the construction and equipping of PoPs and micro-data centers, we put our expertise at your disposal. Our technical services are essential for building the infrastructure of mobile networks and implementing sophisticated IT solutions.

For us, the job doesn’t end with the broadband connection. Our technicians also install Wi-Fi networks, corporate networks, and campus solutions—such as those found at airports.

Field Technical Support

Netzkontor’s Technical Field Service provides professional support for the planning, installation, and maintenance of your technical infrastructure. We offer customized solutions for businesses of all sizes and provide fast, reliable service.

Our experienced technicians are well-versed in the latest technologies. We ensure that your telecommunications systems are always up to date and functioning smoothly to guarantee efficient business operations. 

• Field Service: Broad Range of Services
  Our technical field service offers a wide variety of services, including the installation of cell towers, the laying of fiber-optic cables, and the installation of network equipment. We are capable of planning and setting up complex networks, including switches, routers, servers, and firewalls.
• Maintenance Services: Always Up to Date
  Our maintenance services include regular inspections, troubleshooting, and repairs to ensure that your telecommunications systems are always in perfect working order. We also offer upgrades and expansions to ensure that your infrastructure grows with the needs of your business.
• Technicians: Always at Your Service
  Our technicians are flexible and work according to your needs, whether during business hours or outside normal working hours—24/7. We ensure that all work is carried out as quickly as possible with minimal disruption to your business operations.
• Service: At Fair Prices
  We take pride in offering our customers high-quality service at an affordable price. Our goal is to ensure that your telecommunications systems are always up and running and that your business operates smoothly.

Above-Ground Line Construction

We build networks where no one else can go—even up to the Zugspitze, if necessary. Our strength lies in utilizing existing infrastructure and developing new sites. We don’t leave our customers on their own even after successful construction; instead, we offer full-service support around the clock.

Above-ground utility line construction is often the most cost-effective alternative, especially in very rural areas and on rocky terrain. In these cases, the costs of conventional underground construction are usually 5 to 10 times higher. 

Smart Building Networks

We install smart building networks based on electrical installations as well as data and bus cabling, which we supplement with wireless and Wi-Fi solutions. Security and access controls are also a top priority for us. The energy transition can only be viewed in the context of intelligent control mechanisms: Sensors, actuators, and current environmental conditions must be integrated into a unified system via management systems so that energy flows can be controlled. Here, energy storage solutions also enable the provision of energy at any time. We are your integrator for the initial implementation of smart building networks and will keep you up to date afterward as well. After all, smart building networks must not only be secure but also remain secure.