Operations

Network Operations

The key components of our network operations service portfolio are organized into five pillars, and each service can be ordered either individually or as part of a package. The components of network operations at Netzkontor are:

• The technical customer hotline, which works directly with customers to identify disruptions in the broadband network so that corrective measures can be taken
• The operation of an L2-BSA, which encompasses the entire management of the operations center (including 24/7 network monitoring, capacity management, fault management, etc.)
• Engineering of active network technology, such as active network planning, procurement management, network configuration, and network expansions
• Technical Field Service
• Open Access

Seamless Operations

Network operations is a complex and indispensable process that ensures the smooth operation of networks and services. Network operations encompass a wide range of tasks, including the monitoring, maintenance, and troubleshooting of networks, as well as the management of network resources and the optimization of network processes.

Fast and Reliable

Our network operations services include the planning, implementation, and operation of networks, as well as the monitoring and maintenance of infrastructure and service components. We also offer comprehensive support services to quickly resolve issues and minimize downtime.

Open Access

Your opportunity for greater freedom and innovation!

In an increasingly interconnected world, fast and reliable internet is indispensable. Yet access is often restricted by monopolies or rigid structures. This is where the concept of Open Access comes in: By opening up networks to various providers and services, it enables greater freedom and innovation in the telecommunications industry. With Netzkontor, you benefit from our years of experience with Open Access and the successful operation of numerous projects.

From the Initial Idea to Success

Netzkontor offers you—whether you’re a network operator or a service provider—tailored and professional consulting on Open Access systems. We guide you from the initial idea through to successful implementation and continue to provide reliable support and ongoing development afterward.

Flexible, secure, efficient

Our expertise in the telecommunications industry and our close collaboration with other companies and associations enable us to offer you the best possible solution for your needs. We place great emphasis on flexibility, security, and efficiency.

By using Open Access systems, you—as a network operator—benefit from higher utilization rates and cost savings, as various providers can operate on your network. As a service provider, you gain the opportunity to offer your services on various networks and thus reach a larger target audience. For end users, too, Open Access means a wider selection of providers and services, as well as greater innovation.

Together with you, we’ll develop a customized Open Access solution that takes your individual needs and requirements into account and gives you greater freedom and flexibility in the telecommunications industry.

DVB-C Wholesale Product

As a cable TV network operator, we use our geo-redundant satellite headends to generate a TV signal for service providers that is resilient to all weather conditions and technical failures. We feed the signal into our customers’ broadband networks via our own 10G IP backbone. As a cable TV network operator, we thus offer not only a TV wholesale product but also a very attractive partnership opportunity in the pay-TV sector.

DVB-C: Complete Peace of Mind

Live concerts, top-notch entertainment, the latest series, and exciting live sports events in brilliant picture quality are our stated goal. To offer our customers a “completely worry-free DVB-C white-label pre-packaged service,” we, as a cable TV network operator, handle rights management and billing with the copyright collecting societies, as well as the feed-in fees for the TV broadcasters.

DVB-C: Practical and Convenient

DVB-C remains a robust and convenient TV product. Without complicated set-top boxes or receivers, every household today has the ability to receive the DVB-C signal. With the HbbTV standard, TV broadcasters offer not only digital content but also, via the red-button function, various additional services such as media libraries, streaming platforms, and replay features—all conveniently and at no extra cost.

Over-the-top providers such as Netflix, Amazon, and Sky are also available on most modern TV sets in the form of apps and are therefore accessible to end customers at any time.

Field Technical Support

Netzkontor’s technical field service team provides professional support for the planning, installation, and maintenance of your technical infrastructure. We offer customized solutions for businesses of all sizes and provide fast, reliable service.

Our experienced technicians are well-versed in the latest technologies. We ensure that your telecommunications systems are always up to date and functioning smoothly to guarantee efficient business operations.

Field Service: Broad Range of Services

The technical field service team offers a wide range of services, including the installation of cell towers, the laying of fiber-optic cables, and the installation of network equipment. We are capable of planning and setting up complex networks, including switches, routers, servers, and firewalls.

Maintenance Services: Always Up to Date

Our maintenance services include regular inspections, troubleshooting, and repairs to ensure that your telecommunications systems are always in perfect working order. We also offer upgrades and expansions to ensure that your infrastructure grows with the needs of your business.

Technicians: Always at Your Service

Our technicians are flexible and work according to your needs, whether during business hours or outside normal working hours—24/7. We ensure that all work is carried out as quickly as possible with minimal disruption to your business operations.

Service: At Fair Prices

We pride ourselves on offering our customers high-quality service at an affordable price. Our goal is to ensure that your telecommunications systems are always up and running and that your business operates smoothly.

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